Thank you so much for all of your efforts. Your customer service skill set is professional at its best.
I found out on extremely short notice that I needed to charter a private jet for my boss and two other executives. I sent an email detailing what I would need and received a prompt response that day with an estimated quote. I spoke with Jay and Gus on the phone and both of them were extremely professional and helpful. I honestly barely had anything to go off of in terms of times or which private airports, which they completely accommodated and gave me the best ballpark options until the travel arrangements were more clear. Gus called me personally to follow up and explained how he and his brother started the company and the kind of personal experience they want to provide for their customers. Unfortunately, we didn’t end up booking a jet… but I wanted to leave a review because this was the BEST customer service I have ever received, especially without a signed contract. They were so great throughout the process and I hope to be able to book with them in the future.
Everything went flawlessly.
Everything was great and the service was wonderful. I so appreciate you taking good care of them.
Everything was great. Thank you! One small thing and you will probably put his hand on his forehead and laugh. Its Modelo “Picante” Chelada beer not just Modelo Chelada! I’m really teasing you as it is can be very hard to find. Again everything was lovely and probably one of our most memorable family vacations ever!
The plane was excellent and our boys had a fabulous time. The catering was perfect. Thank you for your efforts to make our flight so luxurious. Thank you for tending to our family personally. All our best,
Salt Lake City,
Thank you so much. Your service is the best!
Thanks Gus. Great work on this trip. Shockingly good.
Greetings. It is a pleasure to make your acquaintance as well, I look forward to working closely with you and your team in the future. Thank you for your outstanding service. The quality of your experience and Rays’ management of same, reflects great credit upon yourselves and the organization as a whole and I am pleased to recommend your service to all I know.
Thanks very much for your excellent service on yesterday’s flight from Denver of Bozeman. We found your service excellent and highly competitive from quote to booking, pre flight and during the travel day even as an international customer. It’s an absolute pleasure dealing with your team!
I was happy and confident in referring you. He is my partner on my airplane and is just a super individual. He is a successful oilman and is a great airplane partner. Sorry for not giving you the heads up that he may call. I just gave him your information this morning. FYI I also gave your info to two more partners of mine. They both Dairymen and businessmen and long time business partners of mine. I know you’ll take care of them also. I appreciate you amigo.
Many thanks, Gus. Your customer service is unparalleled.
As your client for more than three years, I’ve had the pleasure of flying aboard an array of aircraft. The “jet options” you offer never disappoint.
The Citation X was nothing short of phenomenal. Luxury and comfort. Power and speed. Skilled and gracious crew. Austin to Anchorage nonstop. What an experience!
Thank you, Gus, for securing that unforgettable option on short notice. You’re the best.
Hi Gus, You have spoiled me to death….What a marvelous experience…..You were so right…the plane was breathtaking and the crew was top notch as well…..In order for me to keep flying the XLS+ I’m going to have to take an extra job on the swing shift…..All I can say is thank you, thank you , thank you…….My wife freaked at how nice it is..!
Gus, the service was superb. Everything ran just as planned. My boss was very happy with the trip, and with the meeting arrangements and food. We’ll be in touch next year. Thanks.
Thanks. Fine flight and nice upgrade to Hawker 800. I have copied my partners who may also be reaching out to you for quotes.
Hi Gus, Our trip went very well today. Excellent service. We will contact you on our next trip.
All went well. Everything on time and without mishap. Great service. Thanks! Cynthia
Hello Gus, Everyone was very pleased with the jet and service. I wanted to thank you again for all the help you gave me in helping to make the trip a great one for our team. I look forward to working with you again in the future. James
As a private jet traveler, my priorities are few. A safe, luxurious aircraft. A skilled, attentive crew. And fair, favorable pricing. My expectations of a charter company, however, are many. Not only does JetOptions meet my expectations, they consistently surpass them. As a client of Gus Lira, I trust and benefit from his professional expertise. But beyond that, I enjoy a level of personal service that can only be characterized as unmatched. Always accessible, Gus does more than meet my needs when I am traveling. He anticipates them. My safety, comfort and enjoyment are his focus. Private jet travel should always be a pleasure. Gus and the team at JetOptions make certain that mine always is.
First of all, I would like to thank you for your services back on March 19th. The flight went great. It definitely beat driving to Lexington overnight!
Gus, Quick note of appreciation for throwing this together as quickly and smoothly as you did. while it is your job, still, I really appreciate it. we did a very, very good thing for my family with this trip.
You comped catering and ground transportation. That very small gesture on your part just gained you my business for life. Tell Gus I said thank you.
Thank you very much for all your service , every thing was perfect. I will use your company again in the near future. M y husband enjoyed everything, it was wonderful.
Hello! I’m back from my trip… Thank you very much for all of your assistance and wonderful handling of the charter. Happy holidays!!!!
Travel With Vivian
It was a remarkable trip and all of you were professional and wonderful.
All family/friends said that the crew were fantastic, the aircraft was perfect and the trip very easy. She said she also enjoyed meeting you and appreciated your making the trip to inspect everything and ensure a great experience. Thank you, and your staff for another wonderful flight. Thank you again Gus!
Great ride,the pilots were excellent!! Thanks Gus
Thank you for a wonderful experience today, the flight was smooth and quick, the pilots were great. Thanks guys, you were outstanding!
I have looked for an address for you and have been unsuccessful finding one, but really wanted to thank you for the great attention for our charter and for the fabulous wine and snack basket you had delivered for me. I really appreciate your thoughtfulness and generosity! Many thanks,
Hi Gus, The trip exceeded our expectations. On behalf of the group, thank you for providing us with great service. We will definitely use you again in the future.
Just to let you know you did such a good job and I am giving you a referral. I’ll call to introduce you. Tks
Hi Gus, Sorry I missed you earlier today but thank you so much for your call. Kaila et.al had a very smooth trip back and said that the pilots were fantastic! Thank you again for all your work organizing and coordinating. Regards, Liz
Fantastic, thank you!
Our experience was terrific, Gus, this being our first trip in a private jet. Thanks for taking good care of Judy
My husband and I recently used JetOptions for the first time. It was, simply put, one of the best customer service experiences of our lives. Gus Lira treated us like royalty from start to finish. He coordinated boxed meals for our family (we were traveling with our 2 teenaged sons) as our tight schedule would not have permitted us to eat otherwise. In addition, he made sure that our one-way car rental was picked up by the rental company. Most importantly, significant weather issues forced us to move our departure from Airport A to Airport B to Airport C. Gus communicated promptly and with great detail as we were traveling in an unfamiliar area. Our ground crews and pilots were courteous and professional. We traveled in the Lear 31A and Gus was quite accurate in its description. As I told my husband after the trip, “It will be hard to go back to commercial!” If you’re going to fly private, fly with JetOptions. The customer service is top notch
I wanted to circle back and say thank you for an outstanding experience using your charter service. The pilots were most courteous and efficient, communication from you and your company was clear, and everything exceeded expectation. Again, thank you.
Thanks Gus, Everything went well! Many thanks for a great service! Best Regards! Toda Raba!
Every request for safety and comfort has been surpassed for the last 3 years. They have any jet to fit any need which is great for a guy like me because I travel so much. JetOptions is part of my family.
Their professionalism is fantastic; I have used JetOptions for the past couple of years. It is the only jet charter company I would ever consider using for my travel needs. The prices are better than any other company; their planes are terrific and safe.
JetOptions saved me time and money what more could I ask for in a jet charter company? It can’t get any easier than this! I have been flying private charter for several years now and I couldn’t believe how quick and easy JetOptions made the aircraft booking process!
Thank you, everything was perfect!
I highly recommend JetOptions to anyone who wants to charter a private jet. Less than 30 minutes after submitting my trip request I was contacted by a knowledgeable charter rep. JetOptions made booking a private jet a piece of cake! He was able to answer all of my questions and provided me several aircraft & pricing options.
Thanks for the quick response. I am very impressed by your service. I understand how much you went out of your way to defray the expense of my cancellation, and I know no one else would have done that; especially for a first time user. I also greatly appreciate the timely, conscientious updates. You have been a true pleasure to deal with. If you ever make it out to the NYC area, dinner is on me.