Hi Gus. I can’t thank you enough. Everything was perfect. Your guidance on the plane was correct. We needed that space. The crew was fantastic, and the logistics (emails, texts, adjustments) were perfect. I suspect we dodged some delays by getting out early yesterday.
Thank you for the complimentary special catering and beers.
We had a blast Gus. Thank you!!! JetOptions will always be my first call! Catch up soon. Have a great day.
J Anderson Dallas, TX
Thanks for arranging the travel. It was excellent and was an awesome addition to our trip to make the inter-island travel so easy!
N Munroe Austin, TX
Thank you so much for everything. This was our first experience in a private jet and we were treated better than we ever expected. The crew was amazing. The flight attendant went out of her way to make the girls comfortable. She took great care of all of us. The girls loved her and she was just so gentle with them. The loading and unloading of the girls went very smoothly. The firemen involved took extra care to not scare the girls… I can’t imagine we would of had a more personal service from another broker than what we received from you… The texts and extra communication made all of us feel at ease. It was a wonderful experience.
Thank you again for everything. I can’t believe the trip has come and gone so quickly. You are now in our contacts for any future trips we plan.
L Nichols Cleveland, OH
So nice to talk to you last Friday! As I said then, our charter experience with JetOptions was fantastic! From initial research and quotes to aircraft to pilot professionalism to follow-up after both legs of the trip, I was exceedingly happy! I hope there is indeed a “next time” with you and your company. We will not need to repeat the excellent “Air Charters 101” basic training which you so patiently provided! Thank you, indeed, for helping me find the perfect fit for my group, destination, and budget! AND thank you so much for the complimentary catering on our flight home. Very thoughtful!… Again, many thanks for everything! It was such a pleasure doing business with you, Gus!
N Esber Dallas, TX
From the moment I contacted Mr. Lira, to 30 minutes after landing at our destination he was on top of everything so all I had to do is get myself, my wife, and our fur family to the FBO.
As always all involved are consummate professionals. The only company to charter a plane with!!! Thanks Gus and crew!
R. DeLeonVP Marketing, Dallas, TX
Gus, Thank you very much for the fantastic flight yesterday. The plane, crew, and entire experience were great. Really appreciate your making our departure from Aspen so seamless and enjoyable. Looking forward to more flights with you in the future.
C. Currie Aspen, CO
Everything was remarkably smooth. Thanks for all your work.
V. Brenner Dallas, TX
Ok thanks so much! Great to see you…Spoiled even more than usual!!! Than k u
J. Doe Orange County, CA
Thank you. We were very pleased and had a great experience.
S. Bassett Austin, TX
Thank you so much, Gus. All the positive reviews and accolades about you are true. Great experience all around – many thanks!
M. Osier Philadelphia, PA
Gus, I talked to my mother last night, and she was very pleased with the return trip. She spoke about how gracious you had been, in talking through logistics with her ahead of the flight and then following up with her after she had arrived home. Working with you and your team has been an excellent experience for her and for me.
Thank you for your Platinum standard of service (I’ll let BC know as well), and I look forward to working with you in the future!
G Balassa Chicago, IL
Thanks so much for the great flight yesterday! All went very smoothly, and it was a pleasure flying with you. Hope to do it again!
S Wolfish Dallas, TX
Thank you Gus. Great flight again and great service. Much appreciated by all.
E. Will Houston, TX
It was a great experience from start to finish. Gus, the coordinator of our flight (from GA to CA) is a top rate professional who made our flight seamlessly successful. It is a rare find to be provided with the level of customer service that is provided by this company. Additionally, the pilots were terrific and the jet was clean and luxurious! We made it from coast to coast nonstop in less than 5 hours without the hassle of airport lines and delays. We highly recommend Jetoptions and will definitely use their service for future travel!
K. Nagel Savannah, GA
Service and trip overall it was great for sure.
J. Clark Jackson, MS
Great trip. Thanks
B. Bouma Lubbock, TX
Thank you. The plane and the crew were great. Real nice trip.
R. Miles Dallas, TX
Thank you Gus. FYI I would repeat with this Jet and crew in the future, they were great.
Bert C. New York, NY
Very nice flight Gus
Great jet and crew
Bert C. New York, NY
Awesome job again. I can’t thank you enough for the great service, sincere effort and tremendous oversight. I really enjoy working with Gus and the entire team. Jet Options is a sophisticated and professionally run company. I will certainly use you again.
Have a great day!
J Anderson Dallas, TX
Thank you for the followup. We enjoyed the flight, the aircraft was of high standard, catering good and journey smooth.
I look forward to working with you again in the near future
D Lowe London, United Kingdom
All went well and I appreciate the great service!
D De Jong Dalhart, Texas
It was a smooth flight Gus, I was very happy that you procured the jet on such short notice. Good to see you again and speak to you soon
B Chan New York, New York
Thanks Gus it was a good trip. Job well done
T Annunziato Houston, Texas
Thanks Gus! You saved the day for this 1st birthday party!
B Goldman New York, New York
Perfect all around. Thanks!
N Fitzpatrick Chicago, Illinois
Thanks Gus and hope you had a happy Thanksgiving … As always, thank you for the prompt and professional response.
C. Chao New York, New York
All great! Thank you Gus!
R DeLeon Dallas, Texas
Gus, everything was fabulous – the pilots, the plane, both ground crews and the car. Thank you so much for making a special day even more wonderful. I will recommend you to everyone I know!
I loved meeting Jay and Rachelle. They were both so welcoming and nice. I hope that I get to meet you face to face in the future!! Thanks for everything, Gus. Love, Kim
K. Altizer Dallas, Texas
Thank you Gus! It was an absolute pleasure working with you. Your communication and attention to detail was spot on. The customer gave me a glowing report on the trip and that is exactly what we strive for. I look forward to doing business with you and Jet Options in the near future soon. Great job!
T. Liscio Dallas, Texas
That was the most organized and professional private flight I have ever taken. The pilots were great, the plane was clean and the logistics were first rate. I loved the tracking system, notifications, and the updates to the itinerary. Your service exceeded my expectations. I will definitely use Jet Options again. Thanks again for a fun time!
J. Anderson Dallas, Texas
Thank you so much for all of your efforts. Your customer service skill set is professional at its best.
D. Perez Los Angeles, California
I found out on extremely short notice that I needed to charter a private jet for my boss and two other executives. I sent an email detailing what I would need and received a prompt response that day with an estimated quote. I spoke with Jay and Gus on the phone and both of them were extremely professional and helpful. I honestly barely had anything to go off of in terms of times or which private airports, which they completely accommodated and gave me the best ballpark options until the travel arrangements were more clear. Gus called me personally to follow up and explained how he and his brother started the company and the kind of personal experience they want to provide for their customers. Unfortunately, we didn’t end up booking a jet… but I wanted to leave a review because this was the BEST customer service I have ever received, especially without a signed contract. They were so great throughout the process and I hope to be able to book with them in the future.
Caitlyn Fahey Dallas, TX-Texas
Everything went flawlessly.
C. Calderwood Houston, Texas
Everything was great and the service was wonderful. I so appreciate you taking good care of them.
R. Spradling Greensboro, North Carolina
Everything was great. Thank you! One small thing and you will probably put his hand on his forehead and laugh. Its Modelo “Picante” Chelada beer not just Modelo Chelada! I’m really teasing you as it is can be very hard to find. Again everything was lovely and probably one of our most memorable family vacations ever!
L Fields Austin, TX
The plane was excellent and our boys had a fabulous time. The catering was perfect. Thank you for your efforts to make our flight so luxurious. Thank you for tending to our family personally. All our best,
F Gannett Salt Lake City, Utah
Thank you so much. Your service is the best!
D. Garrity Philadelphia, PA
Thanks Gus. Great work on this trip. Shockingly good.
J Greenburg Washington, DC
Greetings. It is a pleasure to make your acquaintance as well, I look forward to working closely with you and your team in the future. Thank you for your outstanding service. The quality of your experience and Rays’ management of same, reflects great credit upon yourselves and the organization as a whole and I am pleased to recommend your service to all I know.
E Vaughan Washington, DC
Thanks very much for your excellent service on yesterday’s flight from Denver of Bozeman. We found your service excellent and highly competitive from quote to booking, pre flight and during the travel day even as an international customer. It’s an absolute pleasure dealing with your team!
D Lowe London, United Kingdom
I was happy and confident in referring you. He is my partner on my airplane and is just a super individual. He is a successful oilman and is a great airplane partner. Sorry for not giving you the heads up that he may call. I just gave him your information this morning. FYI I also gave your info to two more partners of mine. They both Dairymen and businessmen and long time business partners of mine. I know you’ll take care of them also. I appreciate you amigo.
R. Miles Dallas, Texas
Many thanks, Gus. Your customer service is unparalleled.
L Zatlin Exton, Pennsylvania
As your client for more than three years, I’ve had the pleasure of flying aboard an array of aircraft. The “jet options” you offer never disappoint.
The Citation X was nothing short of phenomenal. Luxury and comfort. Power and speed. Skilled and gracious crew. Austin to Anchorage nonstop. What an experience!
Thank you, Gus, for securing that unforgettable option on short notice. You’re the best.
Linda Amey Austin, TX
Hi Gus, You have spoiled me to death….What a marvelous experience…..You were so right…the plane was breathtaking and the crew was top notch as well…..In order for me to keep flying the XLS+ I’m going to have to take an extra job on the swing shift…..All I can say is thank you, thank you , thank you…….My wife freaked at how nice it is..!
B. Hill Austin, Texas
Gus, the service was superb. Everything ran just as planned. My boss was very happy with the trip, and with the meeting arrangements and food. We’ll be in touch next year. Thanks.
D. Garrity Philadelphia, Pennsylvania
Thanks. Fine flight and nice upgrade to Hawker 800. I have copied my partners who may also be reaching out to you for quotes.
R. Rosen New York, New York
Hi Gus, Our trip went very well today. Excellent service. We will contact you on our next trip.
M. McCollough Ontario, Canada
All went well. Everything on time and without mishap. Great service. Thanks! Cynthia
Cynthia H. Chicago, IL
Hello Gus, Everyone was very pleased with the jet and service. I wanted to thank you again for all the help you gave me in helping to make the trip a great one for our team. I look forward to working with you again in the future. James
James Moore Dallas, TX
As a private jet traveler, my priorities are few. A safe, luxurious aircraft. A skilled, attentive crew. And fair, favorable pricing. My expectations of a charter company, however, are many. Not only does JetOptions meet my expectations, they consistently surpass them. As a client of Gus Lira, I trust and benefit from his professional expertise. But beyond that, I enjoy a level of personal service that can only be characterized as unmatched. Always accessible, Gus does more than meet my needs when I am traveling. He anticipates them. My safety, comfort and enjoyment are his focus. Private jet travel should always be a pleasure. Gus and the team at JetOptions make certain that mine always is.
Linda Amey Austin, TX
First of all, I would like to thank you for your services back on March 19th. The flight went great. It definitely beat driving to Lexington overnight!
K. Goggin New York, NY
Gus, Quick note of appreciation for throwing this together as quickly and smoothly as you did. while it is your job, still, I really appreciate it. we did a very, very good thing for my family with this trip.
M. Goodwin New York, NY
You comped catering and ground transportation. That very small gesture on your part just gained you my business for life. Tell Gus I said thank you.
P. Ely Tampa, FL
Thank you very much for all your service , every thing was perfect. I will use your company again in the near future. M y husband enjoyed everything, it was wonderful.
Tammy Moore Dallas, TX
Hello! I’m back from my trip… Thank you very much for all of your assistance and wonderful handling of the charter. Happy holidays!!!!
Travel With Vivian
It was a remarkable trip and all of you were professional and wonderful.
W. Chamblee Dallas, TX
All family/friends said that the crew were fantastic, the aircraft was perfect and the trip very easy. She said she also enjoyed meeting you and appreciated your making the trip to inspect everything and ensure a great experience. Thank you, and your staff for another wonderful flight. Thank you again Gus!
Liz Martin Fort Myers, FL
Great ride,the pilots were excellent!! Thanks Gus
R Weisner Winston Salem, NC
Thank you for a wonderful experience today, the flight was smooth and quick, the pilots were great. Thanks guys, you were outstanding!
S. Calmes Dallas, TX
I have looked for an address for you and have been unsuccessful finding one, but really wanted to thank you for the great attention for our charter and for the fabulous wine and snack basket you had delivered for me. I really appreciate your thoughtfulness and generosity! Many thanks,
Hi Gus, The trip exceeded our expectations. On behalf of the group, thank you for providing us with great service. We will definitely use you again in the future.
Just to let you know you did such a good job and I am giving you a referral. I’ll call to introduce you. Tks
Hi Gus, Sorry I missed you earlier today but thank you so much for your call. Kaila et.al had a very smooth trip back and said that the pilots were fantastic! Thank you again for all your work organizing and coordinating. Regards, Liz
Fantastic, thank you!
Our experience was terrific, Gus, this being our first trip in a private jet. Thanks for taking good care of Judy
My husband and I recently used JetOptions for the first time. It was, simply put, one of the best customer service experiences of our lives. Gus Lira treated us like royalty from start to finish. He coordinated boxed meals for our family (we were traveling with our 2 teenaged sons) as our tight schedule would not have permitted us to eat otherwise. In addition, he made sure that our one-way car rental was picked up by the rental company. Most importantly, significant weather issues forced us to move our departure from Airport A to Airport B to Airport C. Gus communicated promptly and with great detail as we were traveling in an unfamiliar area. Our ground crews and pilots were courteous and professional. We traveled in the Lear 31A and Gus was quite accurate in its description. As I told my husband after the trip, “It will be hard to go back to commercial!” If you’re going to fly private, fly with JetOptions. The customer service is top notch
I wanted to circle back and say thank you for an outstanding experience using your charter service. The pilots were most courteous and efficient, communication from you and your company was clear, and everything exceeded expectation. Again, thank you.
Thanks Gus, Everything went well! Many thanks for a great service! Best Regards! Toda Raba!
Every request for safety and comfort has been surpassed for the last 3 years. They have any jet to fit any need which is great for a guy like me because I travel so much. JetOptions is part of my family.
Their professionalism is fantastic; I have used JetOptions for the past couple of years. It is the only jet charter company I would ever consider using for my travel needs. The prices are better than any other company; their planes are terrific and safe.
JetOptions saved me time and money what more could I ask for in a jet charter company? It can’t get any easier than this! I have been flying private charter for several years now and I couldn’t believe how quick and easy JetOptions made the aircraft booking process!
Thank you, everything was perfect!
I highly recommend JetOptions to anyone who wants to charter a private jet. Less than 30 minutes after submitting my trip request I was contacted by a knowledgeable charter rep. JetOptions made booking a private jet a piece of cake! He was able to answer all of my questions and provided me several aircraft & pricing options.
Thanks for the quick response. I am very impressed by your service. I understand how much you went out of your way to defray the expense of my cancellation, and I know no one else would have done that; especially for a first time user. I also greatly appreciate the timely, conscientious updates. You have been a true pleasure to deal with. If you ever make it out to the NYC area, dinner is on me.
M. Fareri New York, New York