Posted on January 30th, 2019
Gulfstream was recently honored by two leading aviation trade publications for having the best product support organization in business aviation.
For the 10th consecutive year, Gulfstream was voted number one in Aviation International News’ annual product support survey. Gulfstream also received the top ranking from Professional Pilot for the 12th time in the last 15 years.
“These results are a tremendous achievement for the 3,500 employees in our organization,” said Mark Burns, president, Gulfstream Product Support. “Our highest priority is customer satisfaction, and that’s exactly what this recognition from Pro Pilot and AIN represents. We are dedicated to providing the best possible worldwide service and support, and these surveys recognize our team’s hard work and commitment to ensure customer satisfaction.”
To meet growing customer demand, Gulfstream has added or announced plans to add major resources to its product support network, including company-owned service centers in Sorocaba, Brazil, and Beijing; a new hangar at its facility in Luton, England; a Field and Airborne Support Team (FAST) rapid-response vehicle in the San Francisco Bay Area; and a customer-focused multimedia center in Savannah.
In the Professional Pilot 2012 Corporate Aircraft Product Support Survey — Jet Division, more than 1,900 ballots were tabulated. Gulfstream was the only original equipment manufacturer to improve its overall score from 2011.
In the AIN 2012 Product Support Survey — Jet Division, Gulfstream was first in all three categories: Combined Newer and Older Jets, Newer Business Jets and Older Business Jets.