Posted on May 13th, 2010
JetOptions has learned that Embraer plans to appoint five more European authorized service centers (ASCs) for the new Phenom 100 very light jet. The region’s market is “very dynamic and changing quickly,” said Antonio Martini, the Brazilian airframer’s vice president for executive jet customer support and services in Europe, the Middle East and Africa (EMEA).
Acknowledging Embraer’s relatively recent arrival in the business jet sector, Martini pointed to 40 years’ experience gained in supporting commercial airlines. Since the 1970s, Embraer claims to have established “reputable” maintenance, parts-support and repair services, “outstanding” field and technical support, and a comprehensive training program. To this portfolio, it has added an “executive care program” and aims to become a leading support and services provider, said Martini. Accordingly, Embraer’s customer support organization has grown from just 30 people in 2005 to a predicted 300-plus by year-end.
Business jet support is an integral part of Embraer’s global ASC network, with support teams in Brazil (three locations), China (two), France (two), Portugal, Singapore, and the U.S. (three).
The network includes 12 centers serving Legacy and Lineage operators, seven covering Phenom customers and another 12 supporting all three aircraft families.